Terms & Conditions


These Terms and Conditions hereby regulate the relationship between “the Client” and “the Company”. This website is owned and operated by ROI STOCK LIMITED with company address C/O Suite 305, Griffith Corporate Centre, Beachmont, Box 1510, Kingstown, St. Vincent and the Grenadines

Important – you should read these terms and conditions carefully prior to completing your account creation procedure.

1. The following describes the terms and conditions upon which RaxTrade offers access to its website to you (hereinafter "you" or "user" or "customer") and its services (hereinafter the "Agreement" or "User Agreement" or "Online Services Agreement"). RaxTrade is a legal entity of ROI STOCK LIMITED. This Agreement describes the terms, conditions and risks applicable to your use of our services available under the domain of RaxTrade. If you have any questions regarding this Agreement please contact RaxTrade’s Customer Support. You must read, agree with and accept all the terms and conditions contained in this User Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become a customer of RaxTrade. By continuing to access or use the website, you agree to follow the Terms and Conditions of this Agreement as they may apply to you.

This Agreement is effective upon acceptance in registration for newly registering customers, or upon receipt of e-mail notification by other users. The Agreement is otherwise effective for all users as of RaxTrade. By using our services, you agree to be bound fully by all our terms and conditions.

RaxTrade may amend or revise this Agreement at any time by posting the amended terms on the Site and, by continuing to trade through the platform, you affirm that you agree to be bound by future revisions. Whenever such changes to the terms & conditions of this website are made, RaxTrade will post such changes on the website.

All amended terms shall be effective two weeks after their initial posting on the website, or as of the first time that you use our services after such amendments were made, whichever is sooner. If you do not agree to be bound by the changes to the terms and conditions of this Agreement, do not use or access our services and inform us in writing immediately.

This Online Services Agreement is made by and between RaxTrade and you. This Agreement applies to RaxTrade trading platform, as well as to the electronic content and/or software currently contained on the website that supplies the customer with real time information and any other features, content or services that RaxTrade may add in the future.


2. Membership Eligibility

Our services are available to and may only be used by individuals or companies who can form legally binding contracts under the law applicable to their country of residence. Without limiting the foregoing, our services are not available to persons under the age of 18 or otherwise under legal age ("Minors"). If you do not qualify, please do not use our website. For avoidance of doubt, we shall not be responsible for any unauthorized use of our Services by Minors in any way or manner. Furthermore, our services are available only to, and may only be used by individuals who have sufficient experience and knowledge in financial matters to be capable of evaluating the merits and risks of acquiring financial contracts via RaxTrade and have done so without relying on any information contained in its website. Without derogating from the above provision, we shall not be responsible for verifying and/or checking, whether you possess such sufficient knowledge and/or experience, nor shall we be responsible for any damage and/or loss incurred by you as a result of insufficient knowledge and/or experience. If you do not qualify, please do not use our website. Without limiting the foregoing, our services are not available where they are illegal to use, and RaxTrade reserves the right to refuse and/or cancel services to anyone at its own discretion. By agreeing to these Terms and Conditions, you understand that laws regarding financial contracts vary throughout the world, and it is your obligation alone to ensure that you fully comply with any law, regulation or directive relevant to your country of residence with regard to the use of the website. For avoidance of doubt, the ability to access our website does not necessarily mean that our services and/or your activities through it are legal under the laws, regulations or directives relevant to your country of residence. This website does not constitute, and may not be used for the purposes of, an offer and/or solicitation to anyone in any jurisdiction in which such offer and/or solicitation is not authorized, and/or to any person to whom it is unlawful to make such an offer and/or solicitation. Access to this website, and the offering of financial contracts via this site, may be restricted in certain jurisdictions, and, accordingly, users accessing this site are required to inform themselves of, and to observe, such restrictions. You hereby declare that the money invested in your account with RaxTrade do not originate from any criminal or illegal activity.


3. Limited License

RaxTrade grants you a non-exclusive, non-transferable and limited personal license to access and use its website (the "License"). This License is conditioned on your continued compliance with the terms and conditions of this Agreement. You agree not to “deep-link” to the website, resell or permit access of the website to others, and not to copy any materials appearing on the website for resale or for any other purpose to others without the prior written consent of RaxTrade. For avoidance of doubt, you shall be responsible and bound by any unauthorized use of the site, made in breach of this section. You agree to use the information received from the information systems of RaxTrade for the sole purpose of executing transactions inside and within RaxTrade. You also agree not to use electronic communication feature of a Service on the Site for any illegal, abusive, intrusive, obscene, threatening or hateful purpose, as well as harassment and vilification in the privacy of others. The License granted under this Agreement will terminate if RaxTrade believes that any information provided by you, including your e-mail address, is no longer current or accurate, or if you fail to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each service RaxTrade establishes that you have abused in any way (including but not limited to engaging in a transaction out of market rates) RaxTrade trading platform. Upon such violation, you agree to cease accessing services. You agree that RaxTrade, at its sole discretion and with or without notice, may terminate your access to any or all services, close your open transaction and remove and discard any information or content within a Service Communications Unless otherwise indicated for a particular Service, any communications or material of any kind that you e-mail or otherwise transmit through the services, including information, data, questions, comments or suggestions (your "Communications") will be treated as non-proprietary and non-confidential. By accepting this Agreement you grant a license to RaxTrade to use your communications in any way it sees fit, either on the website or elsewhere, with no liability or obligation to you. RaxTrade is free to use any idea, concept, know-how or technique or information contained in your communications for any purpose including, but not limited to, developing and marketing products.

RaxTrade is entitled, but not obligated, to review or retain your communications.
RaxTrade may monitor your communications to evaluate the quality of service you receive, your compliance with this Agreement, the security of the Website, or for other reasons.
You agree that such monitoring activities will not entitle you to any cause of action 2or other right with respect to the manner, in which RaxTrade monitors your communications.
In no event RaxTrade will be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of RaxTrade’s monitoring activities.

4. The Company’s Obligations

RaxTrade will supply you with the informational and technical means to use its Services in a twenty-four-hour mode of operation starting Sunday 22:00 GMT to Friday 21:00 GMT except on official holidays in Europe. RaxTrade shall provide you with access to trading transactions and quotes through the reserve in a twenty-four-hour mode of operation starting Sunday 22:00 GMT to Friday 21:00 GMT, except for official holidays in Europe, through RaxTrade’s operators. RaxTrade will fulfill to the best of its abilities all your trading orders, keep the register of your orders and of their fulfillment, and will provide you with necessary extracts upon your request.

RaxTrade shall provide the following online reports: 1. Open Positions: Report presenting the account’s open transactions. 2. Account Statement: Report presenting the account’s balance and statement at a given point of time. Tax collection: you know, understand and agree that, in general RaxTrade does not collect tax on behalf of any authority in any form or manner.
RaxTrade forbids connecting / trading / depositing using two different accounts from the same computer / IP.
Without limiting the foregoing, it is your obligation alone to calculate and pay all taxes applicable to you in your country of residence, or otherwise arising as a result of your trading activity from the use of RaxTrade’s services. Without derogating from your sole and entire responsibility to perform tax payments, you agree that RaxTrade may deduct tax, as may be required by the applicable law, but is not obligated to do so, from the results of the activity with RaxTrade.

5. Registration Information & Requirements

When you register for the service, RaxTrade will ask you to provide certain identifying information ("Registration"). You agree to provide true, accurate, current and complete information about yourself during the Registration process, and you also agree not to impersonate any person or entity, misrepresent any affiliation with another person, entity or association, use false headers or otherwise conceal your identity from RaxTrade for any purpose.

If you are registering as or for a business entity, you hereby declare that you have the authority to bind that entity to this Agreement. RaxTrade will treat with care the information you entrust to the company, in accordance with the disclosures it provides during the Registration process and in its Privacy Policy.
During the Registration process you will be asked to choose a user name and password that will be used by you every time you access the Website to use the service. For your protection and that of other Website users, you should not share your Registration information (including your password and username) with another person or business entity for any purpose including, but not limited to, facilitating access and unauthorized use of the Service.
You alone are responsible for all acts or omissions that occur within the Website through the use of your Registration information. If you believe that someone has used or is using your Registration information, user name or password to access any Service without your authorization, you should notify our Customer Support immediately.
Important Information About Customer Identification Procedures for opening a new account To help governments fight the funding of terrorism and money laundering activities, the applicable laws require that all financial institutions shall obtain, verify, and record information identifying each person who opens an account.
What does that mean for you? When you open an account, we ask that you provide your name, address, date of birth and other information that will allow us to identify you.


6. Privacy Policy

RaxTrade does its utmost to ensure the privacy, confidentiality and security of its customers preserving it both throughout their interaction with RaxTrade and afterwards, to the fullest extent achievable by RaxTrade. When customers register with RaxTrade they acknowledge their willingness to share with RaxTrade certain private information which we use for the purpose of confirming the customers’ identity and ensuring the security of their transactions and trading accounts. This information is collected in line with our stringent verification procedures which are used to deter international money laundering operations and to ensure the security and safety of your trading activity throughout.

Our customers undertake to supply us with true, updated and accurate information about their identity. Furthermore, they are required to state categorically that they register on their own behalf and are not seeking at any time to act any manner which could be considered fraudulent nor are they seeking to impersonate any other individuals for any purposes whatsoever.
RaxTrade data collection procedures include the collection of customer’s freely disclosed information as shared with the Company, in addition to the placement of cookies for the purposes of gathering data about the manner in which customers interact with RaxTrade website. These tools for gathering customer’s information are employed for the purpose of ensuring the customer’s own security and all data collected by RaxTrade is shared only with individuals within RaxTrade who are involved with the verification of customer account information for the express purpose of ensuring the customer’s confidentiality and security.
RaxTrade will never disclose any private or otherwise confidential information in regard to our customers and former customers to third parties without the express, written consent of our customers, except in such specific cases in which disclosure is requested by law, or is otherwise necessary in order to perform verification analysis on the customer’s identity for the purposes of safeguarding their account and securing their personal information.
By registering with RaxTrade and through the voluntary interaction you undertake with RaxTrade’s products and services, you confirm and agree that you consent to use all or part of the information you supply concerning your RaxTrade trading account, the transactions you undertake through it and the interactions which you perform with RaxTrade on behalf of RaxTrade. All interactions the customer undertakes with RaxTrade will be stored by RaxTrade for the purposes of record and as such may be employed by RaxTrade in such cases that disputes arise between customers and RaxTrade as a guarantee of their successful resolution.
RaxTrade does its utmost to ensure the confidentiality of its customers personal information including the implementation of data protection procedures designed to ensure customer confidentiality. RaxTrade ensures that its data protection policy is regularly updated in order to ensure that customer’s confidential information is continually safeguarded.
From time to time RaxTrade may contact customers whether by phone or email for the purpose of offering them further information about RaxTrade and its Forex, Crypto and CFD trading options. In addition, RaxTrade may, on occasion, seek to contact customers, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by RaxTrade for the customer.
Customers consent to the receipt of such contact when they consent to our terms and conditions while registering with RaxTrade. Any person wishing to opt out of further contact with RaxTrade at any time whatsoever is entitled to do so, simply by contacting RaxTrade whether by phone or email and requesting no further contact on behalf of RaxTrade to be made.


7. Indemnity & Right of Set-Off

The customer hereby agrees to indemnify and hold harmless RaxTrade, its directors, officers, employees or agents from and in respect of any loss, damage, liability, cost or expense that it may suffer or incur by reason of the customer failing to discharge its obligations under or acting in breach of the terms and conditions herein contained or as a result of any breach of any applicable laws or regulations.

In the event that there is any liability of the Customer to RaxTrade’s directors, officers, employees or agents under the indemnity provisions of the clause hereinabove, RaxTrade shall have the right to set-off that amount against any balance held to the credit of the account opened by the customer with RaxTrade.
Limitation of Liability in no event RaxTrade or its officers, directors or employees be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our website, our services or this agreement (however arising, including negligence) except as stated in this agreement. The liability of RaxTrade’s officers, directors or employees, to you or any third parties in any proven circumstance is limited to the amount of money you transferred or deposited in your account at RaxTrade in relation to the transaction giving rise to such liability.
Consecutive deposits made on the Customer`s trading account, by his own volition and authorized by him, will be considered as a proof of good quality of services provided by RaxTrade.

8. Risk Statement

You agree to take full responsibility for any trading taking place on your account and shall be the only person liable for any profits and losses on your trading platform. Without limiting the foregoing, the financial services contained within this site are suitable only for customers who are able to bear the loss of all the money they invest, and who understand the risks and have experience in taking risks involved in the acquisition of financial contracts. You are responsible for careful consideration whether such Transactions suit you and your purposes while taking into consideration your resources, your personal circumstances and understanding the implications of actions made by yourself. It is highly recommended that you consult with tax experts and legal advisors.


9. Risk Factors Disclosure

The execution of financial transactions similar in nature to the transactions contemplated and described in this agreement involves the use of a financial leverage. The use of a high financial leverage together with the execution of the transactions described in this agreement should be considered as high-risk financial activities. Before taking the risk, we strongly recommend you to consider whether this type of activity suits your needs and financial resources. Since there’s a high risk of losing part or all the invested funds in a short period, it is advisable to use funds which are designated by you for high-risk speculative financial transactions. The cautions detailed in this disclosure section do not include all possible risks associated with the kind of transactions contemplated under this agreement. It is manifestly stated by the Customer that he fully understands that minor differences in market prices may occur in short time periods and may cause high profits or losses in relation to the securities, as high as total loss of all securities, all in short time period and that there is no existing method that can assure profits from Transactions in financial markets.

By opening an account at RaxTrade, you hereby approve that you are aware of the following:

The type of Transactions offered by the System may be considered special risk transactions and carrying them out might involve high level of risk.
You agree and confirm that you have full information and knowledge regarding options and the risks involved in options Transactions in general and Forex, Crypto and CFDs in particular. Carrying out Transactions is at your sole discretion and you hereby undertake the risks involved in such Transactions and have the financial capability to finance the aforesaid Transactions.
In the event of purchasing options you might expose yourself to considerable loss of the invested money or even to total loss of the securities.
You read the terms of this Agreement and all terms relating to Financial Contracts as they are defined in this Agreement prior to the execution of any Financial Contract and fully understand the consequences and results of success or failure.
You know that incorrect investment may cause you considerable loss.
You know that the lifetime of any Financial Contract offered by the System may be as short as a few minutes.
The use of the System is solely designated for sophisticated users with the ability to sustain swift losses up to total loss of the invested money and/or the securities. You are responsible for careful consideration whether such Transactions suits you and your purposes while taking into consideration your resources, your personal circumstances and understanding the implications of actions made by yourself. It is highly recommended that you consult with tax experts and legal advisors.
The maximum loss that may be incurred by any customer is the amount of money paid by them to RaxTrade including rolling fees for day trade deals. Subject to market conditions, Stop Loss Orders shall be executed either at the exact exchange rate selected by the customer, where the amount will be calculated automatically, or at the exact amount of loss selected by the customer, where the exchange rate will be calculated accordingly.

A transaction of that nature shall be executed as soon as the distinctive ("Indicative") exchange rate is found on the financial information systems which, including the RaxTrade’s spread, is either identical to the order given by the customer, or indicates an identical amount of loss declared by the customer. The calculation of the price to be paid (or the payout to be received) for financial contracts on this site, at the time the financial contract is purchased or sold, will be based on RaxTrade’s best estimate of market prices and the expected level of interest rates, implied volatilities and other market conditions during the life of the financial contract, and is based on a complex arithmetic calculation. The calculation will include a spread in favor of RaxTrade. The financial contract prices (or the payout amounts) offered to customers speculating on market or index prices, may differ substantially from prices available in the primary markets where such contracts are traded, due to the spread favoring RaxTrade in the price calculation system referred to above.

RaxTrade does not provide a market amongst or between customers for investments or speculations. Each financial contract purchased by a customer via this site is an individual Agreement made between that customer and RaxTrade, and is not transferable, negotiable or assignable to or with any third party.


10. Market

RaxTrade may make available to you through one or more of its services a broad range of financial information that is generated internally or obtained from agents, vendors or partners ("Third Party Providers"). This includes, but is not limited to, financial market data, quotes, news, analyst opinions and research reports, graphs or data ("Market Information"). Market Information provided on these web pages is not intended as investment advice. RaxTrade does not endorse or approve the market information, and we make it available to you only as a service for your own convenience. RaxTrade and any Third Party Providers do not guarantee the accuracy, timeliness, completeness or correct sequencing of the Market Information, or warrant any results from your use or reliance on the Market Information. Market Information may quickly become unreliable for various reasons including, for example, changes in market conditions or economic circumstances. Neither RaxTrade nor the Third Party Providers are obligated to update any information or opinions contained in any Market Information, and we may discontinue offering Market Information at any time without notice.

You agree that neither RaxTrade nor the Third Party Providers will be liable in any way for the termination, interruption, delay or inaccuracy of any Market Information. You will not "deep-link", redistribute or facilitate the redistribution of Market Information, nor will you provide access to Market Information to anyone who is not authorized by RaxTrade to receive Market Information.


11. Use & Access of Site

You shall be responsible for providing and maintaining the means by which to access the website, which may include, but is not limited to, a personal computer, modem and telephone or other access line. You shall be responsible for all access and service fees necessary to connect to the Website and assume all charges incurred in accessing such systems. You further assume all risks associated with the use and storage of information on your personal computer or on any other computer through which you will gain access to the Website and the services (hereinafter referred to as "Computer" or "Your Computer").

You represent and warrant that you have implemented and plan to operate and maintain appropriate protection in relation to the security and control of access to your computer, computer viruses or other similar harmful or inappropriate materials, devices, information or data. You agree that RaxTrade will not be liable in any way to you in the event of failure of or damage or destruction to your computer systems, data or records or any part thereof, or for delays, losses, Errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software.

You will not transmit to or in any way, whether directly or indirectly, expose RaxTrade or any of RaxTrade’s online service providers to any computer virus or other similarly harmful or inappropriate material or device.

You represent and warrant that you have implemented and plan to operate and maintain appropriate protection in relation to the security and control of access to your computer, computer viruses or other similar harmful or inappropriate materials, devices, information or data. You agree that RaxTrade will not be liable in any way to you in the event of failure of or damage or destruction to your computer systems, data or records or any part thereof, or for delays, losses, Errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software.

You will not transmit to or in any way, whether directly or indirectly, expose RaxTrade or any of RaxTrade’s online service providers to any computer virus or other similarly harmful or inappropriate material or device.

Acquisition of a financial contract is completed when the financial contract has been customized, the premium (or the margin, as the case may be) has been calculated and payment has been verified. You agree to be fully and personally liable for the due settlement of every transaction entered into under your account with RaxTrade.

You are responsible for ensuring that you alone control access to your account, and that no Minor or other person is granted access to trading on the website using your account.
In any case, you alone remain fully liable for any and all positions traded on your account, and for any credit card transactions entered into the site for your account.
You agree to indemnify RaxTrade fully in respect to all costs and losses whatsoever as may be incurred by RaxTrade as a result, direct or indirect, of your failure to perform or settle such a transaction.

You agree that in the case that any financial contract is acquired or sold at prices that do not reflect its market prices, or that is acquired or sold at an abnormally low level of risk (the "Mispricing") due to an undetected programming Error, bug, defect, Error or glitch in our website software or any other reason resulting in mispricing (for the purpose of this section the "Error"), RaxTrade reserves the right to cancel such transactions upon notifying you of the nature of the Computer Error that led to the mispricing.

We kindly ask you to report any problem, error or other inadequacies that you may experience while using the platform to RaxTrade’s support.

RaxTrade reserves the right to suspend the operation of this site or any part or sections of it. In such an event, RaxTrade may, at its sole discretion (with or without notice), close out the customers’ open financial contracts at prices it considers fair and reasonable at such a time and no claims may be entertained against RaxTrade in connection thereto.

RaxTrade may, at its sole discretion, impose volume or other limits on Customer accounts. Contract payouts shall be determined RaxTrade by reference to the daily values reported on this Website relevant to the inter-bank trading data received by RaxTrade for all options, subject to the proviso that RaxTrade shall have the right to make corrections to such data in the event of mispriced or typographically incorrect data.

From 25.05.2018 RaxTrade will enforce the General Data Protection Regulation (hereinafter - the GDPR), the new European legislation meant to replace the 1995 Data Protection Directive. The GDPR which can be read in full on the CNIL website is the new Europe-wide law governing the use and handling of individuals’ personal data.


12. Force Majeure

You agree that RaxTrade will not be liable in any way to you or to any other person in the event of force majeure, or for the act of any Government or legal authority, or for the failure of or damage or destruction to its computer systems, data or records or any part thereof, or for delays, losses, Errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software. The parties shall be released of all responsibilities for partial, full or non-fulfillment, as well as for improper fulfillment of the obligations under this Agreement, if such non-fulfillment or improper fulfillment was a result of extraordinary events, which occurred after this Agreement was concluded and which the party could not either foresee or prevent (natural calamities, wars, armed conflicts etc.).


13. Technical Problems

You understand that while the Internet and the World Wide Web are generally reliable, technical problems or other conditions may delay or prevent you from accessing the Website RaxTrade shall not be liable, and you agree not to hold or seek to hold RaxTrade or any of its agents or service providers liable, for any technical problems, system failures and malfunctions, communication line failures, equipment or software failures or malfunctions, system access issues, system capacity issues, high Internet traffic demand, security breaches and unauthorized access, and other similar computer problems and defects. RaxTrade does not represent, warrant or guarantee that you will be able to access or use the Website at times or locations of your choice or that RaxTrade will have adequate capacity for the Website as a whole or in any geographic location. RaxTrade does not represent, warrant or guarantee that the website will provide uninterrupted and Error-free service. RaxTrade does not make any warranties or guarantees with respect to the website and its content, including but not limited to, warranties for merchantability or fitness for a particular purpose. Without limiting the foregoing RaxTrade will not be responsible for an impossibility to execute orders and requirements due to failures in the operation of informational systems caused by technical faults, which are beyond its control.


14. Links

RaxTrade may provide a link to other sites that are controlled or offered by third parties. Such a link to a site or sites is not an endorsement, authorization, sponsorship or affiliation with respect to such site, its owners or its providers. RaxTrade cautions you to ensure that you understand the risks involved in using such sites before retrieving, using, relying upon or purchasing anything via the Internet. Links to these websites are provided solely for your convenience, and you agree that under no circumstances will you hold RaxTrade liable for any loss or damage caused by use of or reliance on any content, goods or services available on other sites.


15. Trademarks & Copyrights

All content, trademarks, services marks, trade names, logos and icons are the property of RaxTrade or its affiliates or agents and are protected by copyright laws and international treaties and provisions.

You agree not to delete any copyright notices or other indications of protected intellectual property rights from materials that you print or download from the website. You will not obtain any intellectual property rights in or any right or license to use such materials or the website, other than as set out in this Agreement.
You acknowledge that the Software contains proprietary trade secrets of RaxTrade and you hereby agree to maintain the confidentiality of the Software using at least as great a degree of care as you use to maintain the confidentiality of your own most confidential information. You agree to reasonably communicate the terms and conditions of this Agreement to those persons employed by you who come into contact with the Software, and to use best efforts to ensure their compliance with such terms and conditions.
Images displayed on the website are either the property of RaxTrade or used with permission. You agree not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent given be RaxTrade.

Nothing contained on the website shall be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademark without the written permission of RaxTrade and/or such third party that may own the trademarks. Your use of the trademarks or any other content of the website, except as provided herein, is strictly prohibited.


16. Disclosures

It is important for you to be fully aware of the following points: A Day-Trading position may be extended to the following day, as presented to you on the site. Such extension is subject to a Renewal Fee (Rolling Fee) at the rate and time as specified on the site. RaxTrade via RaxTrade trading platform shall collect such Renewal Fee from the free balance in your account held with RaxTrade. In the event there are not sufficient funds in your free balance to cover such fee(s), you hereby agree that RaxTrade may charge, at its sole discretion, such fee(s) from your credit card(s). Please note that the minimum charge from a credit card is USD 3.00. Accordingly, any surplus balance, after paying the Renewal Fee(s) will be credited to your balance. If RaxTrade is unable to collect such fee(s), it reserves the right to close part, or all, of your open positions. You shall be liable for promptly paying all Renewal Fee(s), even if all margins previously deposited by you have been lost. The result of the above is that even a slight fluctuation of the market could mean substantial gains when these fluctuations are in your favor, but that could also mean considerable losses if the fluctuations are to your detriment. No system exists that could assure you that transactions on the foreign currency market should bring you great benefits, nor is it possible to guarantee that your transactions will yield favorable results. The amount you could lose in a transaction carrying limited risk will never be more appreciable than that which you can lose in transactions having no predetermined limit on loss. Nevertheless, even though the extent of the losses could be subjected to an agreed upon limit, the risk of incurring losses could be higher, and that loss could occur in a relatively short period. It is possible that some unfavorable situations on the market could occur, in a relatively short period, resulting in the total loss of your investment. Since deposit of an additional guarantee is not obligatory in this case, RaxTrade reserves the right to close the outstanding balances without the customer’s consent. The risk information presented here does not reflect all the risks as well as other important aspects intrinsic to the stock market. Therefore, before starting to trade, you should learn the specifics of trading on stock markets in detail. You should conclude an Agreement for opening and/or closing transactions on the market only if you are absolutely sure of the size of its possible risk and consequences and if you understand in detail the scope and range of your rights and obligations.


17. Phone Call Recording

RaxTrade records, at its sole discretion, telephone calls made from and to its offices. You hereby agree that telephone calls made, either by you contacting RaxTrade, or when being contacted by RaxTrade, may be recorded by the Company.


18. Deposits & Withdrawals

Accounts that are active for less than 30 working days and have less than 25 trades will pay 150 Euro service fee in case of full liquidation.

Withdrawal orders: The provision of documentation is a prerequisite, prior to the execution of a withdrawal order.

Withdrawal of credit card deposits: Credit card deposits may be, according to credit card companies’ regulations, returned to same credit card when a withdrawal is performed. There is no fee on withdrawals made via credit card.
A withdrawal to a bank account where initial deposits have been performed by credit cards will be executed back to credit card or to bank account at RaxTrade’s discretion. Withdrawals to bank account may take a longer time period, due to additional security procedures and documentation required from the Customer.

Withdrawal to a bank account where bank or wire transfers have been used for funding the account: RaxTrade will execute a wire transfer to the same bank account that was used for the deposit. Withdrawals to bank account may take a longer time period, due to additional security procedures and documentation required from the Customer.
Please consider that it takes us 3-10 business days to process your withdrawal request.
Corresponding withdrawals will take up to 3 business days to reach your credit card or bank account.
If there are no active bonus agreements, your account is fully verified and the withdrawal amount is not bigger than your current balance, the withdrawal will be handled within 3 business days.

Withdrawals are processed Monday to Friday (excluding banking holidays). If 2 business days have passed and your withdrawal request is still pending, please contact [email protected] to find out what terms need to be completed in order for the request to be completed.

If your withdrawal request has been completed and 7 days have passed and you are unable to locate the funds, please contact us at [email protected] and we will provide supporting information and/or documentation about the payment.

Credit Card Deposits Variance
When choosing an account base currency other than USD, your credit card may be debited sums which due to exchange rates, currency fluctuations and credit card companies’ fees, may slightly differ from the initial sum that has been deposited by you in the account base currency. You hereby accept that such variations may occur and you hereby affirm that you shall not seek to object to the above mentioned fees.

Wire Transfers
When depositing by a Bank Transfer, as required by anti-money-laundering regulations, you are required to use only one bank account, which is in your country of residence and in your name. An authentic SWIFT confirmation or Transfer Confirmation, showing the origin of the funds, must be sent to RaxTrade. Failure to submit such SWIFT/Confirmation may result in the return of the deposited amount, hence preventing the deposit of such pending amounts to your RaxTrade account. Any withdrawal of funds, from RaxTrade account to a bank account, can only be refunded to the same bank account the funds were originally received from.


19. Sleeper Accounts

RaxTrade customer accounts in which there have been no transactions (trading / withdrawals / deposits), for a set period of 12 months, will be considered by RaxTrade as being dormant accounts. Dormant accounts will be charged an annual maintenance fee of US $30 or the full amount of the free balance in the account if the free balance is less than US $30. There will be no charge if the free balance is zero. Consequently, all accounts with a zero free balance will be closed.


20. Termination

RaxTrade may exercise full discretion in modifying or discontinuing any part or whole of this Agreement at any time without cause or prior notice. These Additional Terms apply in addition to the general terms and conditions set out above. If there is a conflict between these Additional Terms and the general terms and conditions set out above, the provisions of these Additional Terms shall prevail.


21. Complaints

The Customer will submit all complaints to [email protected] and allow up to a week for a full investigation. During this period RaxTrade is obliged to review all transactions, phone records and relevant documentation and the Customer should be available and provide any additional information or documentation that RaxTrade may request from him. Hereby the Customer agrees to handle all and any complaints directly with RaxTrade without involving any Third parties.


22. Refund Policy

In certain exceptional circumstances, RaxTrade may refund payments made by credit card. In this case, the funds will be refunded to the card that was used for the deposit.

The Customer has the right to close his/her account at any time he/she wishes to. RaxTrade will approve the account closure if:
there are no active investments placed.
there are no investigations underway associated with any of the terms of the current Terms of Services.
If there are no charges applied to the account, RaxTrade has to close the account by the Customer’s demand.
If the account of the Customer has been suspended due to the violation of the current Online Services Agreement or due to any other abuse detected by the Customer, the refund is not provided under any circumstances.
RaxTrade does not have to provide any type of the refund in case the loss was caused due to any reason either foreseen or unforeseen.
A refund request can be made in cases in which the account had been deposited into, but no orders were executed by the customer. In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount, unless other arrangements have been made.
Processing of refund requests can take up to 2 business days provided that the customer account is fully verified, the customer has submitted a withdrawal request (via RaxTrade cashier), the funds are still available in the customer`s balance and the customer doesn’t have any active bonus agreements that prevent him from withdrawing funds (see Chapter 18 of the Online Services Agreement)
All other requests will be treated as WITHDRAWALS and will be processed using those methods and procedures.
If you have any questions about this Policy do not hesitate to contact us by E-mail: [email protected]

This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.


23. Bonus Policy

RaxTrade offers a number of attractive reward features to its new and regular customers. Bonuses and one time trading credits rewarded to customers are part of RaxTrade’s promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change. In order to withdraw your funds, you will be required to execute a minimum trading volume of 40 times for every $1 bonus. The funds can only be withdrawn when the preceding stipulation has been fully met and fulfilled. The withdrawal of funds from an account cannot be completed until the bonus conditions have been satisfied. Any indication of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity based on the provision of the bonus will nullify the account and any and all profits or losses garnered. Further to the above, it is agreed that as a precaution and due to the need for fraud protection, no withdrawal of any amount from the account will be allowed until the bonus volume requirement has been met if the bonus provided exceeded 25% of the deposited amount. This includes both the funds of the customer and the bonus provided.


24. This Agreement shall be construed and enforced in accordance with, and shall be governed by the law of Country, notwithstanding any conflicts of laws principles. Each of the Parties hereby irrevocably (i) consents to any suit, legal action or proceeding with respect to this Agreement being brought exclusively in the competent courts in Country (the "Courts") and waives to the fullest extent permitted by law any objection which it may have now or hereafter to the venue of any such suit, action or proceeding in any such Courts and any claim that any such suit, action or proceeding has been brought in an inconvenient forum, (ii) acknowledges the competence of such Courts, (iii) explicitly submits to the exclusive jurisdiction of such Courts in any such suit, action or proceeding, and (iv) agrees that final judgment in any such suit, action or proceeding brought in such Courts shall be conclusive and binding upon it and may be enforced in all courts.