Privacy Policy


RaxTrade strives to provide all clients with the highest level of confidentiality, security and integrity of their personal information by taking supreme safeguard measures at all stages of the company’s activity.

By creating an account at RaxTrade, you acknowledge your willingness to place certain private data on our site which will be treated as confidential and will be stored, processed and used exclusively for the purpose of verifying and confirming your identity, maintaining your trading account, enhancing the security and services, conducting statistical and marketing research, informing you on the ongoing promotions and opportunities, and deterring money laundering and other fraudulent activities.

Once becoming our client, you accept responsibility for supplying RaxTrade with up-to-date, honest and accurate information on your identity. Furthermore, you undertake to register and trade on your own behalf without seeking to act fraudulently, adopt a false identity or pass your account to any third party for any purposes whatsoever.


Data Collection and Use

RaxTrade’s Data Collection program includes gathering and storing the information our clients share freely on our website, along with placing cookies in order to analyze the manner in which RaxTrade’s customers interact with the website.

All information collected by RaxTrade is shared only with the employees of the company whose duty is ensuring the clients’ information confidentiality and security and involved in customer account verification.

We record and store all interactions between the customers and the company. These records may become a valuable source of reliable information in case a dispute arises between the customer and RaxTrade, and are a guarantee of successful dispute resolution.

According to the General Data Protection Regulation, RaxTrade has amended new user rights of data protection:

Right to rectification: You have the right to request that your personal data be updated or corrected.
Right to be forgotten: You have the right to request that your personal data be permanently deleted.
Right to portability: You have the right to request that your personal data be sent to another organization or competitor.
Right to object: You have the right to object to specific types of processing or use of your personal data.
Right of access: You have the right to be informed of any and all of your personal data that has been collected, as well as its intended use.
Information Disclosure

Under no circumstances should RaxTrade disclose or sell any personal information concerning our current and former clients to third parties unless the disclosure is requested by following:

an order issued by a competent Court;
regulatory authorities whose jurisdiction is applicable to regulation of the activity of the company, its clients and associates or to the territories where RaxTrade has clients or providers
relevant authorities investigating or preventing fraud, money laundering and other illegal activities
one of RaxTrade’s brokers in order to satisfy our clients’ demands, execute their direct instructions and for other purposes related to providing them with the company’s services;
credit reference agencies, banks and other financial institutions being in charge of identification, credit checking, fraud prevention and anti-money laundering operations. To do so they may check the details you supplied against any particulars on any database (public or otherwise) to which they have access. These details may be also used for future assistance to other companies regarding the verification procedure. We undertake to retain all records of the search;
providers creating, maintaining and processing databases, offering record keeping, email transmission or messaging services and any other services that assist us with collecting, processing, storage of our customers’ information, contacting them or improving the provision of RaxTrade’s services determined by its Terms and Conditions.
statistics service providers we cooperate with aiming to improve our marketing strategies (the data will be provided in an aggregate form);
market research call centers conducting surveys via phone or email for the purpose of improving our services (we provide such centers with contact details only);
you personally or with your consent;
our affiliates or any other company in Capital Trade group;
RaxTrade’s employees for the purpose of performing their duties towards the company’s clients and assuring the efficient functioning of the platform.

Cookie Policy and Remarketing Tools

RaxTrade uses online remarketing tools in terms of its promotional campaign. Thus, our ads may be shown by third-party vendors on different Internet sites.

Please note that we use cookies for tracking, analysis, content testing, recognizing when you sign in to our website or leave it and providing you with more accurate promotional materials tailored specifically to your language, trading preferences, etc.

We don’t collect e-mail addresses, phone numbers, credit card numbers or any other personally identifiable information (PII) within the scope of our Cookie Policy. RaxTrade doesn’t associate PII with remarketing lists, cookies, data feeds or other anonymous identifiers used for analytics and advertising.

RaxTrade data targeting doesn’t involve tracking personally identifiable or sensitive information and is limited to such data as demographics or geolocation. Please note that we never send accurate Google GPS location information without our customers’ consent.

We don’t use remarketing lists with any sensitive information about our website visitors, whether we collected it directly or associated it with a visitor, based on the visitor’s profile or behavior on our website. Such restrictions on the information used in remarketing lists apply to both individual web pages and RaxTrade’s entire website that is why remarketing ad content will not contain any PII.


Cookies Management

You browser allows managing cookies in its settings.

Please note that our website issues cookies by default any time you visit it unless you have set your browser to refuse cookies.

In case you do not agree with our website’s Cookie Policy or do not want raxtrade.com to store cookies on your PC or mobile device, you can simply refuse cookies in your browser’s settings. Please be informed that refusing cookies may affect our website’s functioning by making some services unavailable.


Communication between RaxTrade and the Clients

We may, from time to time, contact our clients by telephone or e-mail for the purpose of executing the terms of our agreement, offering the information about RaxTrade’s Forex, CFDs, financial market activity and current promotions or conducting market research.

By agreeing to our Terms and Conditions as part of the account registration process, you consent to participating in such interaction. Any client is free to opt out of further calls or e-mails from RaxTrade at any time simply by contacting the company and asking our managers to exclude them from RaxTrade’s mailing and calling lists.


Questions

If you have any queries regarding our Privacy Policy, Terms and Conditions, your personal account or any other questions related to RaxTrade’s activity, don’t hesitate to contact us by telephone or e-mail which can be found in our website’s "Contact Us" section.


Privacy Policy Updates

RaxTrade’s Privacy Policy is subject to modification without notice. You are hence advised to check this document for updates from time to time.

NOTICE: RaxTrade has updated its Privacy and Cookie Policies according to the new European General Data Protection Regulation which comes into effect on May 25, 2018.